Author: Terri and Steve Cowan

Hospitality is all about being absolutely prepared to wow your customer. Everytime you walk into your business you should be asking yourself, are we ready?

Steve and I are reading a book that we absolutely love called Unreasonable Hospitality.

So many times, we start out the new year with one BIG goal. To guide us to this goal, it is important to create what we call, “Show Up Words”.

Holiday is great time to be creative despite the few that say that they don’t have the time because the season is so busy. Take an area that is usually not used or even an area that is already at capacity and mix it up. Below is a cheap, creative solution to produce some magic in your business.

As we get closer towards the end of the year, there are already great examples of preparation for the 2022 Holiday Season such as what the big box stores are doing. About 19.4% of business is conducted in the fourth quarter. It is time to begin planning, preparing, and involving all of the different areas of your salon in the process so your salon can have its best year yet.

The four cornerstones in business are never going to change. Rather, they are just going to get more attention as businesses continue to mature and grow.

The “e gaps” in business are simply defined as this: What the guest expected vs what they actually experienced.

Many of you have set goals for your salon and you may not have to people necessary to see those through. Your intent needs to be that you have to find people to accomplish your vision, dreams and goals. The reality is, you alone can’t cut or color every head of hair in your community. But collectively, with a team that understands your vision and training you can.
This is an ongoing process, you’re never done with recruiting, training, or inspecting to make sure you got what you expect.