Professional Salon Concepts

Always Ready

Hospitality is all about being absolutely prepared to wow your customer. Everytime you walk into your business you should be asking yourself, are we ready?

When I walk into the business, I have to make sure that everything we want to extend to the guest is visually in place. You listen for the energy. You listen for the music. You look at the lighting. Are you ready?


It is that “grand opening” commitment. Everyone has it when they start their business. Why then two years down the line, for example, do we begin to slack off and get comfortable? Why isn’t music as important? Why isn’t the scent of the business as important? Where is the hustle in your step? How did we lose that? It’s not the same anymore.


Our job as leaders: to protect the “grand opening” commitment to our businesses.

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The Playbook

We consistently emphasize the influential role of numbers in shaping behavior, not only for service providers but also for leadership. Leadership is tasked with two primary responsibilities: celebrating successes and...

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