We make every effort to ship all orders placed before 3:30 p.m. (Central Standard Time) the same business day. Orders placed after 3:30 p.m. will be scheduled for shipment the following business day.
Any items that are out of stock will be backordered and remain on a pending order in your account.
Once a back order becomes available: If over $50.00 we will contact you to let you know that your items are in stock and ship to you at no shipping charge.
If less than $50.00 the backorder will remain in our system for 45 days from the date the order was placed and will ship with your next order once the items are in stock. If you do not place an order within 45 days, the backorder will be cancelled.
Returns in excess of $300.00 are subject to approval.
1. Incur a 5% processing fee
2. Defective products may be returned to PSC for full credit with no fee. (A picture may be required)
3. Products must be returned to PSC within 6 months of purchase date in order to be eligible for credit.
4. Products must be in resalable condition, in current packaging, and free of any price stickers, residue or damages from removal of stickers.
5. Products returned with removable price stickers or salon labels will be charged a 15% clean up fee at the time credit is issued.
6. Products returned with non-removable price stickers or salon labels will be returned to the salon with no credit due.
7. Returns that are brought to The Space location that are under $50.00 will be processed immediately, all others will be processed by our returns department within 24 hours.
8. To ensure that your return arrives at PSC intact please be sure to use adequate packing material.
PSC recommends that if you choose to sell take home products, you also attain a Retail Sales Tax ID number for Sales and Use Tax from the State in which your business operates.
If you have a Certificate of of Retail and have followed the steps above, PSC will ask on each order what items are for resale and what items are for professional use.
No, once you have a Retail Tax id number and provided a signed Certificate of Resale and a copy of the salon’s Certificate of Registration from the state that you are retailing products in, your distributor (PSC) will only charge tax on the items used (consumed, ie: hair color, lightener) by the Salon, Shop or Spa.
Your state of Illinois certificate is renewed automatically every year as long as you are complying with all filing and payment requirements. Your state of Indiana certificate is renewed automatically every 2 years as long as you are complying with all filing and payment requirements.
When your Certificate of Registration expires, please complete a new Certificate of Resale and provide PSC with a copy of your current Certificate of Registration. If we do not receive both of these documents prior to your certificate’s expiration date, we will be required to tax all products purchased.
In both Illinois and Indiana, yes it does, the expiration date is located on the Certificate of Registration, Iowa Certificates of Registration do not expire.