I recently had a conversation with a salon owner about two really loyal, long-time employees. The owner told me that as long as it doesn’t come in and cause a...Read More
The customer wants great service. What steps of the service can they bank on when they’re in your hands?
What kind of product are you putting out?
This is the music, lighting, temperature, the scent.
What does your business look like?
Is it poised and ready?
Is there an effort to make sure that your customers are comfortable?
These are evaluated either consciously or subconsciously every time someone spends their dollars in your business. Additionally, these cornerstones can be used to set goals based on your business and what your standards are.
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